At Norevia Digital ("we," "our," or "the Company"), we prioritize professional integrity and transparent cooperation. While our services are tailored to deliver measurable outcomes, we recognize there may be circumstances where a refund is requested. This policy outlines the conditions, processes, and limitations regarding refunds.
Conditions for Refund Eligibility
Refunds are only possible within 30 calendar days from the date of the original payment, provided that:
- Work on the service case has not yet commenced.
- Initial discussions, consultations, or clarification sessions do not constitute service provision.
- If any actual services—such as analytics, research, market study, account reviews, documentation drafting, or case execution—have begun, the refund is no longer applicable.
Once a project has entered the execution phase, the order is non-refundable, even if it is within the 30-day window.
Non-Refundable Scenarios
Refunds will not be issued under the following conditions:
- Work on the case has started as defined above.
- The refund request is submitted more than 30 days after the payment.
- The client fails to provide the necessary documentation to verify payment or order.
There are no additional administrative fees or cancellation charges for eligible refunds.
How to Request a Refund
To initiate a refund request, please email us at info@noreviadigital.com and include the following:
- Full name and company (if applicable)
- Service description or Order ID
- Proof of payment: payment confirmation, bank transfer receipt, or processor-issued confirmation
Refund decisions are communicated within 5 business days after submission.
Refund Processing Time
Once a refund is approved and both parties confirm the eligible amount, the funds will be returned using the same payment method. Under no circumstances can the refund be sent to an alternative payment channel.
Please allow up to 15 business days for the refunded amount to reflect, depending on your financial institution.
Disputes and Limitations
By ordering any service from Norevia Digital, you fully acknowledge and accept this Refund Policy. If you disagree with the stated conditions, you must negotiate custom refund terms in writing before payment.
We do not entertain post-payment disputes concerning refund eligibility when those terms have not been discussed or modified in advance.
Contact Us
If you have questions regarding this policy or need assistance with a refund request, please contact us at:
Norevia Digital OU
- Registered Address: Harju maakond, Tallinn, Kesklinna linnaosa, Liivamäe tn 8-7, 10113, Estonia
- Email: info@noreviadigital.com
- Phone:
- Website: https://noreviadigital.com